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PAYMENTS

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

UK Saunas warrants its products to be free of defects in material and workmanship.

This warranty extends only to:

A retail purchaser of a sauna or parts directly from UK Saunas;

the authorized wholesale purchaser of a sauna or parts directly from UK Saunas ; or

3. A retail purchaser of a sauna or parts from UK Saunas authorized wholesaler. However, in the event of a sale, transfer or conveyance of a sauna or parts from any of the three (3) proceeding persons or entities, any rights, duties and obligations associated with this warranty shall be null and void and of no further force and effect. The sauna or parts must be purchased and used within one year of the manufactured date. The sauna or parts must be placed in an indoor environment unless the sauna or parts are specifically designed for outdoor use. If an indoor sauna or parts are placed in an outdoor environment, warranty shall be null and void and of no further force and effect. The controls, heaters, electrical parts and wiring must be kept dry at all times and not exposed to any water or liquids.

Residential Use:

Indoor Models Parts:

Five (5) years warranty on wood, controls and heaters. CD player warranty is limited to one (1) year.

Outdoor Models Parts:

Five (5) years warranty on controls and heaters. Wood, outdoor cover and CD player warranty is limited to one (1) year.

Fitting:

Fitting of replacement parts by user.

Freight & Shipping:

One (1) year on replacement part only.

Commercial Use:

Indoor Models Parts:

Two (2) years warranty on wood, controls and heaters. CD player warranty is limited to six (6) months.

Outdoor Models Parts:

Two (2) years warranty on controls and heaters. Wood, outdoor cover and CD player warranty is limited to six (6) months.

Fitting:

Fitting of replacement parts by user.

Freight & Shipping:

Six (6) months on replacement part only.The warranty begins on the original date of delivery, and is valid only on products purchased and used in the pointed market. To receive warranty service, the purchaser must contact UK Saunas for problem determination and service procedures. Warranty service can only be performed by UK Saunas authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to UK Saunas or UK Saunas authorized service center. In-home service will be provided during the warranty period only in the unlikely circumstance that the repair requires a qualified fitter. In-home service is not available in all areas. To receive in-home service, the product must be unobstructed and accessible from floor level to service personnel. If during in-home service repair cannot be completed, it may be necessary to remove, repair and return the product. If in-home service is unavailable, UK Saunas may elect, at our option, to provide for transportation of our choice to and from the UK Saunas authorized service center. Otherwise, transportation to and from the UK Saunas authorized service center is the responsibility of the purchaser. This warranty covers manufacturing defects in materials and workmanship encountered in normal use of this product, and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other acts of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external plumbing and leaks, external wiring, circuit breakers, fuses or connectors not supplied and authorized by UK Saunas, or which damage this product or result in service problems; incorrect electrical line voltage, fluctuations, and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions that are covered and prescribed in the instruction book; consumable items including light bulbs. UK Saunas shall not be liable for the loss of use of the sauna or other incidental or consequential damages. Under no circumstances shall UK Saunas or any of its representatives be held liable for injury to any persons or damages to any properties. Specifications are subject to change without notice. UK Saunas uses the highest quality wood in our product lines. All structures using wood are susceptible to minor dents, scratches and scuffing. This is normal and will not affect the integrity or operation of your sauna. Wood is a living material that continues to respond to climate conditions, even after being manufactured into a sauna. Variations in the color or grain, and irregularities such fine cracks are part of the natural beauty of the wood and in no way should be considered defects. During normal operation, wood may crack slightly due to the changes in moisture level. This will not affect the structural integrity of the sauna. Prior to shipping, the wood is inspected for consistency, color and quality. Our saunas are shipped around the globe, and can experience slight blemishes, scratches or scuffs in transit. In most cases, these blemishes on the exterior of the sauna can be concealed by using a small amount of furniture polish, oil or other furniture treatment. The interior blemishes, scratches, or scuffs can be either left alone, sanded or combination of gluing plus sanding. Please avoid any treatment containing benzene or a high concentration of alcohol.

Attention:

Shipping damage must be notated on the driver's delivery note UK Saunas must be notified of any damage to your sauna within three (3) business days of signing the delivery note. Failure to notify UK Saunas within the established time frame will result in the owner taking full responsibility for cost of ALL REPLACEMENT PARTS including shipping and handling fees. Your statutory rights are not affected